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We have added PayPal to make it easier for our customers to pay their
bills. To pay, simply click on the PayPal icon and follow the
instructions. You will need to know the amount on your bill to enter when
you use this feature. Please make sure to include your customer number
above so we can identify your payment and apply the payment
properly. Also, right before you hit the "pay" button there is a comment
box, please enter your name or name that the account is under to identify
yourself.
When do you bill? We send out your bill a week or so
before the end of the month but it isn’t due until the beginning of the
billed month.
When is the bill due? We
bill one month in advance but we also extend you a 10-day grace period
so you bill is due by the 10th of the current month.
Will you cut me off after the 10th?
No, we will send you email reminders and try to call you a couple
of times first. Please keep us updated with your current phone numbers &
email addresses so that we can get a hold of you.
Why is my bill for more than you quoted me?
Your first bill is pro-rated to the first of the next month so that
every bill from then on will be for the quoted amount. Call for specific
amounts.
Do you offer discounts? We offer pre-payment
discounts for dialup and hosting accounts only. Because our prices are
so inexpensive already, we can’t offer any discounts for DSL or Wireless
services, call for our latest special.
Can I make electronic payments? We
personalize our service to you by sending out bills in the mail and
crediting your account by hand. We send out bills by
email for those customers that choose that option and you can use your
bank to pay our bill using auto pay/billpay. We now offer an
electronic payment option on our web site but we will always process
your billing manually.
Paypal will allow you to pay us using a credit card/bank account or
your Paypal account. Please include your customer number and phone
number so that we can be sure to apply your payment properly.
Thank you for your cooperation in the past & if there is anyway
that I can assist you; please call me at 884-3202 or email me at
tiffany@pyramid.net . I will
reply to you as quickly as I can but no longer than 12-24 hours.
Thanks,
Tiffany Mills
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