Since 1995. One of the oldest independent ISPs in the nation.
| SUPPORT | M-F 9-6, Sat. Closed |FAKE EMAILS, SPYWARE & RANSOMWARE
As many of
you saw yesterday, there is a new
wave of fake emails going around
claiming that your accounts are
suspended, your info needs updated
etc. etc.
The links that are in
those emails then ask you to put in
all your data. Once you do that,
they now have full access to your
email account and use it to spam the
world.
If there is an issue
with your email, I will either call
you directly or I will email you
asking you to call me at the office.
It will usually come from either
this account or from todd@pyramid
which is my direct account. If it
doesn't come from either of those,
then delete it. If you are unsure,
call me.
Also there's another
wave of ransomware spreading around.
These are viruses that lock up your
system demanding money to unlock
them. If you get these, your only
option is to take your computer into
a shop to see if they can fix it.
These things can get into your
computer via attachments in emails,
downloaded files/pictures and in
some cases even just visiting
malicious websites.
Everyone
should have up-to-date anti virus
programs installed on their devices
(including apples) and an
anti-malware program.
Here is
a good list of free anti-malware and
anti virus programs if you need one.
If your internet connection goes down, DO NOT push the reset buttons on your modem or router, be it DSL, Cable or Fiber Optic. (Matter of fact, NEVER PUSH THEM no matter what!) The moment you do that, you have blown out all the settings in those devices. Do the following...
1. Unplug the power to the modem and router if you have one.
(if you are using switches turn those off to)
2. Wait 3
minutes to let them cool down and to clear out any cached
memory. Then plug them back in and test your connection. Always
check by trying to open various websites like google, yahoo or
msn.
3. If it's still not coming up, call the office.
With storms, forest fires and the constant
construction/infrastructure work going on in the area effecting
power and noise on the lines, modems/routers can go into an "on
hold" mode that restarting will clear.
We can also experience
localized and even regional outages which can take the internet
offline for as long as a day in some instances and in some rare
cases, even longer.
DSL service via your phone line (you can use your phone and internet at the same time)
Broadband Fiber Optic (No land line required)
FREE local customer support
No bandwidth capping (You can use as much as you want!)
No contract or intro pricing
Email spam filtering available on request
Web hosting - Call for Specials!
At Pyramid Net, we have no bandwidth cap. We do not limit how much bandwidth you use a month unlike other ISPs in the area. If you aren't a Pyramid customer, then you may be in for a surprise on your bill.
What is a cap? It’s just like the old cell phone minute plan. You have a set limit of data you can download and upload a month. If you reach that limit, then you are charged extra when you go over.
This is especially bad for those that use the internet for media like Netflix and other streaming video or those that do large backups on a constant basis.
For more info give us a call at 884-3202
Just call our office and ask for Todd, Tiffany or Bob and
we will do a survey which will confirm what services are
available for you.
Depending on the service answers can take from a few hours
to a couple of business days.
It is not uncommon for us to be able to provide service
where otherwise none would be available.
No ISP in Northern Nevada has a broader offering for
connectivity.
We will do our best to help you as we have been doing for
20 plus years.
We offer faster service both for dial up & high-speed access and our customer service is local.
We offer on-site setup of your service and provide internet support for both Windows & Mac computers.
No credit cards required and no contracts & we offer discounts for annual payments.
Locally-owned & operated and 20 years of experience.
Why not give these few steps a try and see if you can fix your issue yourself.