775-888-6013 | SUPPORT | 9-6 M-F Sat. 9-3

 

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A Change is in the works: Update 5/13/08

We are beginning the changeover of our backbone to a bigger, faster line. This involves switching all IP addresses over to new numbers though and will happen gradually over the coming months. Those who are experienced at setting up your router/computers with your IP information, please email support@pyramid.net or call Todd at 888-6013 and he will assign your new numbers for you. For those who are not experienced at doing this on their own, our tech support staff will be contacting you over the following months to help walk you through changing the numbers.

VOIP Testing continues

We are in the middle of testing VOIP systems as we gear up for customer use sometime during the week of the 19th. The ordering website will be up and ready to go then.  Bob has been using his for the last week to make long distance calls all over the US with no problems. Stay tuned.

TELCO has raised it's rates again

Lease rates for all DSL lines in Nevada are being raised in May for all providers of DSL internet service. This will not effect your current bill however rate increases will be phased in over the summer months. We apologize for this change but we were just notified of this increase and we just cannot find a way to absorb this one! Most of the increases will be between $3-$5 a month.

In order to help offset this surprise increase from AT&T as well as give our customers an option vs. Vonage and Verizon VOIP, we are looking into the possibility of offering our own VOIP, first to residential customers, then businesses. This service allows low cost or flat rate long distance telephone over your existing broadband connection (but you still use your regular phone). This is a chance to save on your telephone bill. We hope to be ready to start the first testing around mid-May.

A Change is in the works

We are working on a very big change for our network and our clients to include the following...

• Largest upgrade for Pyramid in it's 12 years

• Triple our current capacity with other surprises on the horizon

• DSL speeds will double over the next few months where possible

• Lower latency for games/streaming video

• Supporting HD Video Programming for home entertainment

More details can be read HERE.

INTERnet phones and your DSL-important

This is a reminder that your DSL services REQUIRE a hardline phone line into your house. Switching over to these new phone systems like Charter, Vonage, Verizon VOIP, and Echelon will terminate the data line needed for your DSL to function. We have seen a growing number of customers lately who have been given incorrect information in order to get you to change your phone service, only to find their DSL connection suddenly terminated. After which it can take weeks to get the circuit rebuilt. So if you are considering ANY change in your phone provider and have a DSL line, please give our tech support a call first to check if it will work with your internet connection.

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Hi folks, this is Pyramid.Net's brand new look and feel for our web site.  There is a lot of construction going on so please wear a hard hat.

Please feel free to look around, be aware there are many things still not working but that should change over the next few days.  To return to our old web site just click the More Info button below.

MORE INFO

1. Pyramid Net has gone Electric! Check here for news on our new all electric service vehicle.

   MORE INFO

2. We have added a PayPal link in our billing page to make it easier for customers to pay their bill. Just click on the "Billing/Paypal" button at the top left to go to the page.

   MORE INFO

3. With the cost of equipment going up we are forced to have to charge $30 for replacement DSL modems. As always, the initial modem and installation is still free. This is only for a replacement should one be needed.